Her approach provides a holistic 'go to market' strategy - awareness, education, trial, development, implementation, end user training and service management. She engages with prospective customers creatively to discover possibilities for innovation.

Her practices have resulted in several successful deployments and effective client-vendor relationships achieving significant value within the enterprise.

Digital Reach works with large business-to-consumer enterprises using voice, video, email, online and mobile communication channels to engage and transact with customers, employees, suppliers and shareholders. Fiona helps these businesses find unique value propositions within their processes.  Backed by a team with deep technical expertise Digital Reach project manages SaaS implementations with the customers internal team through to service delivery.  On acceptance of service the customer has the option to be account managed by Digital Reach or migrate to self service management direct with the vendor.

We provide a bureau service for small and medium sized enterprises without the resources to commit to the expense of sourcing, learning, deploying and managing changes of the new channels of customer communication and often remote vendors.

To arrange a consultation with our Principal Consultant, Fiona Blair call her on 07794578862 or email fiona.blair@thedigitalreach.co.uk.